Effective Date: May 3, 2026

Privacy Policy

This Privacy Policy describes how WebDevAuto ("WebDevAuto", "we", "us") collects, uses, and shares information when you visit our website, request a free website report, engage us as a client, place a phone call to a number we operate on behalf of a client, or use any of our services (collectively, the "Services").

01

Information We Collect

Information you provide

  • Contact data: Name, business name, email address, phone number, and similar details you submit via forms or share during a strategy call.
  • Project data: Information about your business, website requirements, design preferences, brand assets, and automation needs.
  • Account data: If you become a tenant on our platform — your login credentials, role, and team-member directory.
  • Payment data: Billing address and payment card details. Card details are collected and stored directly by our payment processor; we receive only a token reference and the last four digits.

Information we collect automatically

  • Technical data: IP address, browser type and version, device identifiers, time-zone, and pages visited, collected via standard server logs and limited first-party analytics.
  • Cookies: First-party cookies strictly necessary for session management and authentication. We do not use third-party advertising cookies or cross-site tracking.
  • Free-website-report scans: When you request a free report, we automatically fetch publicly available content from the website URL you submit and run technical checks against it.

Information from telephone calls

When you place a call to a phone number operated by WebDevAuto or one of our tenants:

  • Audio is not recorded. Our voice agent ("Alex") streams your audio in real time to our speech-to-text provider for the sole purpose of generating responses during the call. We do not save audio recordings, and our speech-to-text provider does not retain your audio for model training.
  • Call metadata (your phone number, the call start and end times, and the duration) is retained in our server logs for up to 30 days, then deleted automatically.
  • Voice messages you choose to leave through the agent (your name, phone number, and a short message summary) are stored in the receiving tenant's CRM so they can call you back.
  • Live transfers connect you to a human at the receiving business. From that point, the receiving business's own call-handling practices apply.

Information from tenant-uploaded sales call recordings (Premium feature)

Our platform includes an optional Premium-tier feature ("AI Call Notes") that allows tenant administrators to upload audio recordings of their own sales calls for automated transcription and summarization. When this feature is used:

  • Recordings are stored in our cloud storage in the tenant's private namespace.
  • Audio is sent to our speech-to-text provider for transcription, and the resulting text is sent to our AI summarization provider.
  • The transcript and AI-generated summary are stored in the tenant's CRM and accessible only to that tenant's authorized administrators.
Tenant responsibility: The tenant operating the recording is solely responsible for obtaining all consents from call participants required by applicable law, including any "two-party" or "all-party" consent required by the jurisdiction in which the call occurs. See our Terms of Service.
02

How We Use Your Information

  • Deliver ServicesTo design, develop, host, and maintain client websites; to operate the CRM, automation, and voice features for our tenants.
  • CommunicationTo respond to inquiries, send booking confirmations, deliver the free website report, and provide technical support.
  • Improve and SecureTo diagnose errors, prevent fraud, monitor abuse, and improve our automation engines and lead acquisition strategies.
  • Legal ObligationsTo comply with applicable laws, respond to lawful requests, and enforce our agreements.
03

Sharing Your Information

We share information only as needed to operate the Services, with your consent, or as required by law:

  • Subprocessors: A small set of vetted third-party service providers (hosting, AI, voice, email, SMS, payments, lead enrichment) deliver the Services. The full, current list is at /subprocessors.html and updated when our subprocessors change.
  • Tenants: If you contact a business that uses our platform as their tenant, the information you submit (form fills, voice messages, calls) is delivered to that tenant. Their own privacy practices then apply.
  • Legal compliance: We may disclose information when required by law, subpoena, or to protect our rights, property, or safety, or that of others.
  • Business transfers: In connection with a merger, acquisition, financing, or sale of assets, with notice to affected users.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
04

Data Retention

Category
Retention
Server logs (IP, request metadata)
30 days, then deleted
Call metadata (phone numbers, timestamps)
30 days in operational logs, then deleted
Voice messages left through Alex
For as long as the receiving tenant retains them in their CRM
Tenant-uploaded sales call recordings + transcripts
For as long as the tenant retains them; deleted on tenant request
Free website report PDFs
Auto-deleted after 90 days; lead record retained per tenant policy
Tenant account data after cancellation
60 days post-cancellation, then permanently deleted from active systems. Backups containing this data are deleted on a further rolling 30-day cycle.
Billing and tax records
7 years, as required by applicable financial regulations
SMS

SMS / Text Message Communications

By providing your mobile number and checking the SMS consent box during your strategy call request, you expressly consent to receive transactional text messages from WebDevAuto at the number you provided. The following describes our SMS program in full:

  • Program Operator: WebDevAuto, contactable at porter.websales@webdevauto.com.
  • Message Types: Strategy-call booking confirmations and appointment reminders. We do not send marketing or promotional SMS through this number.
  • Message Frequency: Event-driven, tied to your inquiry. Typically 1–4 messages per booking (confirmation, 24-hour reminder, 1-hour reminder, follow-up).
  • Cost: Message and data rates may apply per your wireless carrier's plan. WebDevAuto does not charge for these messages.
  • Opt-Out: Reply STOP to any message to unsubscribe. You will receive a confirmation reply, after which no further SMS will be sent.
  • Help: Reply HELP to any message for assistance, or email porter.websales@webdevauto.com.
  • Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
  • Privacy: Your phone number is collected solely to operate this SMS program. We do not sell, rent, or share mobile numbers with third parties for their marketing purposes. See sections 02–03 above for full detail on data handling.
Consent to receive SMS messages is not a condition of any purchase or service. You may book a strategy call without opting in to SMS by contacting us via email instead.

05. Data Security

We implement appropriate technical and organizational security measures designed to protect personal information, including encryption in transit (TLS) and at rest, role-based access controls, audit logging of administrative actions, and least-privilege service accounts. No method of transmission over the internet is 100% secure, but we work to limit the impact of any incident.

06. Your Privacy Rights

Subject to applicable law, you may have the right to access, correct, delete, or export your personal information; to withdraw consent where consent is the legal basis; and to object to or restrict certain processing. To exercise any of these rights, email porter.websales@webdevauto.com. We will respond within 30 days. If your data was provided to a tenant on our platform, we may direct your request to that tenant as the data controller.

07. Children's Privacy

The Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

08. International Users

Our Services are operated from and stored in the United States. If you access the Services from outside the U.S., you consent to the transfer and processing of your information in the United States, where data-protection laws may differ from those of your jurisdiction.

09. Updates to This Policy

We may update this Privacy Policy from time to time. We will revise the "Effective Date" above and, for material changes, provide additional notice (such as via email or a notice on the Services).

10. Contact Us

If you have questions or comments about this policy, contact us at porter.websales@webdevauto.com.

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