You’re handing us your customer system. Here’s how we protect it.

If we ever confirm a security incident affecting your data, we notify affected customers without undue delay and within 72 hours of confirmation, with what we know, what we’re doing, and what you should do. We’d rather tell you early than tell you late.

Your data is yours. The custom application code we build for you on a fixed-bid engagement is yours and is transferred to a repository you control at project close. You can export your CRM data (leads, contacts, history) at any time by request. If you leave, you leave with your data and your code.

See the full terms on custom builds and in our Terms of Service.

We publish the named third-party providers used by the platform, what they do, and the categories of data they may process. We limit provider access to the data needed for the enabled feature and keep the public list aligned with the product as integrations change.

We monitor the sites and systems we operate and target 99.9% uptime. Service-specific commitments, if any, are governed by the applicable agreement rather than this summary page.

Our handling of customer data is described in the Privacy Policy, and we maintain a Data Processing Agreement for applicable processing relationships. Healthcare is handled more conservatively: the standard WebDevAuto CRM and Ava voice workflows are not represented as a HIPAA PHI workflow. Any deployment that would store, transmit, summarize, record, or otherwise handle PHI requires a separate technical, vendor, contractual, and BAA review before that workflow is activated.

Available on request:

• Security questionnaire information appropriate to the product scope
• W-9 and available business/vendor documentation
• Data Processing Agreement information for applicable processing
• Current subprocessor and data-flow information

Healthcare customers should raise any proposed PHI workflow during procurement so it can be reviewed before activation. We do not treat a generic vendor-review request as approval to process PHI.

Email porter.websales@webdevauto.com with “Vendor review” in the subject.