Healthcare websites built HIPAA-aware from the first line of code
Most healthcare websites leak patient information without anyone noticing. A contact form emails a patient's symptoms in plaintext. An analytics tag quietly ships appointment details to a third party. The "secure" intake widget is a generic tool whose vendor never signed a BAA.
For a medical practice, med spa, dental office, or clinic, that isn't a design problem, it's a compliance exposure that can turn into an OCR penalty.
WebDevAuto builds healthcare sites and web apps engineered so protected health information is encrypted, access-controlled, and never exposed where it shouldn't be: then runs them as one managed system alongside your AI receptionist, booking, and CRM.
A HIPAA-compliant healthcare website keeps every piece of protected health information a patient submits (through a form, intake, or booking) encrypted in transit and at rest, access-controlled, and out of plaintext email, analytics, and ad pixels. HIPAA compliance is part technology and part process: WebDevAuto engineers the technology correctly and operates the PHI-handling systems under a Business Associate Agreement, so patient data is handled safely from the first click.
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What it is like to work with us
Made a website quick and easy. I was surprised how low the cost was. Had I known, I would've done it years ago on my outdated site. Google indexing and organic SEO was great, free leads now, something I didn't have before!
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Tell us what you are working with.
Send us the situation and we will come back with scope, price, and a timeline. We will say so if what you need is not us.
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How it works
A site that will not get you in trouble
Four things a healthcare site has to get right that an ordinary site does not.
Forms that do not leak PHI
What a patient types has to go somewhere defensible. Most contact forms email it in plain text.
A signed BAA where one is required
Vendor arrangements are part of compliance, not an afterthought.
Consent and disclosure, handled
The copy and the flows are written for a regulated vertical rather than retrofitted.
Everything else still applies
Speed, accessibility and search setup do not stop mattering because the vertical is regulated.
Part of your WebDevAuto system
Where this sits in the system.
Every part writes to the same customer record, which is what makes the pieces worth more together than apart.
- Local SEOGets you found, which is what makes the phone ring in the first place.
- Your websiteTurns that visitor into a call, a form, or a booking instead of a back-button.
- Ava, your AI receptionistAnswers the call 24/7, qualifies it, and books the job.
- Missed-call automationTexts back in about 30 seconds on the calls nobody picked up.
- Review automationAsks for the Google review after the job, which feeds the ranking that started it.
- HIPAA-aware websitesYou are hereA site that can take patient enquiries without creating a compliance problem.
Or take the whole system at once
Every part of the system writes to the same customer record. Tell us where you are and we will scope what it takes to connect the rest.
Want to understand how it works?
Here is exactly how we build, operate, and improve it: what HIPAA actually requires of a website, where standard builds fall short, and how the scope is quoted.
How most healthcare sites quietly violate HIPAA
- ▸Plaintext form emails. The contact or intake form emails submissions (symptoms, medications, appointment reasons) as unencrypted email. PHI in plaintext email is one of the most common HIPAA gaps.
- ▸Tracking that captures PHI. Google Analytics, the Meta pixel, and session-replay tools silently collect URL parameters, form fields, and page content that can include patient information, shipped to vendors who never signed a BAA.
- ▸Generic form and booking widgets. A third-party form or scheduler is convenient, but if its vendor won't sign a Business Associate Agreement, every patient submission it touches is a hole in your compliance.
What makes a site actually HIPAA-aware
- ▸No PHI in plaintext email. Intake and contact submissions post to a controlled, access-restricted backend, not your inbox in the clear.
- ▸Encrypted in transit and at rest. HTTPS everywhere, with patient data stored encrypted and access-logged.
- ▸Tracking scrubbed of PHI. Analytics and ad pixels are configured to exclude form fields, URL parameters, and any content that could carry patient information.
- ▸Access controls + audit trail. Who can see patient submissions is restricted and logged, so you can answer "who accessed this record" if you're ever asked.
- ▸Secure intake and booking. Forms and scheduling run on infrastructure we control and operate under a BAA, not a generic widget that leaks.
- ▸Fast and accessible, too. Loads in about two seconds and full accessibility, the same build invariants as every WebDevAuto site.
Wired into the rest of your patient system
- ▸AI Receptionist (Ava): answers and qualifies patient calls 24/7, logging to a controlled CRM instead of a sticky note
- ▸Secure online booking: patients book and pay deposits through infrastructure we operate, not a third-party widget
- ▸CRM + unified inbox: patient calls, forms, and messages in one access-controlled place
- ▸Missed-call text-back: recovers the patient who hangs up, without exposing PHI in the SMS
Wix/Squarespace vs. a generic web agency vs. WebDevAuto
| DIY builder (Wix/Squarespace) | Generic web agency | WebDevAuto | |
|---|---|---|---|
| Will they sign a BAA? | No, standard plans don't offer one | Sometimes if asked, many don't handle PHI at all | Yes, for the systems we operate that touch PHI |
| Where form / intake data goes | Emailed to you in plaintext by default | Depends on the build, often plaintext email or a generic plugin | Posts to a controlled, access-restricted, encrypted backend |
| Analytics + PHI | Default tracking can capture patient data | Usually installs GA / the pixel as-is, PHI and all | Tracking configured to keep PHI out of analytics and ad pixels |
| Who keeps it compliant over time | You do, and you may not know what broke | You do, after handoff | We host, monitor, and keep the PHI-handling correct |
| Honest fit | Fine for a brochure site collecting NO patient info | Fine if your site truly collects no PHI | Built for sites and apps that DO handle patient information |
If your site genuinely collects no patient information, a builder or a generic agency is fine, don't overpay. The moment a form, chat, or booking touches PHI, the question becomes who signed a BAA and where that data goes. That's the line WebDevAuto is built for.
Pricing for a HIPAA-aware healthcare site + system
The Website Design & Hosting is $199/mo (12-month term then month-to-month, no setup fee) covering the conversion-engineered, HIPAA-aware build, hosting, and maintenance.
Add the CRM ($249/mo: Ava AI receptionist, unified inbox, secure booking; AI features usage-billed) as your practice needs it. If you want ongoing search work too, Local SEO + Google Business Profile ($399/mo) already includes the website, so it takes the place of the $199/mo line instead of stacking on top of it. Practice website, SEO, and CRM together is $648/mo.
Engagement
Monthly Services
Three à-la-carte monthly services: website, SEO, and CRM. No setup fees, no deposits. The website runs on a 12-month term and SEO on a 6-month minimum, both month to month after; the CRM is month to month with no minimum. Take one or stack all three.
Not sure where to start? Run a free diagnostic on your current site first.
Website Design & Hosting
A conversion-engineered website that loads fast, captures leads, and stays maintained.
- Custom conversion-engineered website
- Loads in about two seconds
- Lead forms wired to your inbox
- Hosting + monitoring + maintenance
- No setup fee
Any business that needs a professional, high-performing web presence without a big upfront cost.
SEO & Google Business Profile Optimization
Ongoing SEO and Google Business Profile management so you rank on search, Maps, and AI assistant answers.
- Ongoing on-page + technical SEO
- Google Business Profile setup + optimization
- Rank on Google search and Maps
- Show up in AI assistant answers
- Monthly rankings + traffic reporting
Local service businesses where organic search and Google Maps are the primary lead source.
AI CRM
Customer database, pipelines, unified inbox, invoicing, and automated follow-ups, with AI billed by what you use.
- Customer database + pipelines + analytics
- Unified inbox (email + text)
- Invoicing with built-in payments
- Automated follow-ups + scheduling
- AI features (billed by usage)
- Ava answers your calls
- AI texts & emails customers back
- Content + ad generation
Businesses ready to systematize follow-up, automate ops, and add AI on their own terms. AI features are billed based on usage, you only pay for what you actually use.
Frequently asked questions
- Is a Wix or Squarespace site HIPAA compliant?
- Not by default. On their standard plans, Wix and Squarespace do not sign a Business Associate Agreement, and their contact forms email submissions in plaintext, so any patient information collected through them is a HIPAA exposure. They're fine for a brochure site that collects no PHI; the moment a form, chat, or booking touches patient data, you need infrastructure built and operated under a BAA.
- What actually makes a website HIPAA compliant?
- It's part technology, part process. The technology part: PHI encrypted in transit and at rest, intake that posts to a controlled backend instead of plaintext email, analytics and ad pixels scrubbed of patient data, and access controls with an audit trail. The process part (staff training, policies, and BAAs with your other vendors) is your practice's responsibility. WebDevAuto builds and operates the technology side correctly and tells you exactly where the line is.
- Will you sign a Business Associate Agreement (BAA)?
- Yes, for the systems we operate that store or transmit PHI on your behalf (your site's forms, intake, booking, and the CRM record), we put a BAA in place. HIPAA requires a BAA with any vendor that handles PHI, so it's the baseline for working with a healthcare practice, not an upsell.
- Can my contact and intake forms collect patient information safely?
- Yes, when they're built right. Instead of emailing submissions in plaintext, a HIPAA-aware form posts to an encrypted, access-restricted backend, logs who accesses it, and keeps the data out of third-party tools. WebDevAuto builds intake and booking on infrastructure we control and operate under a BAA.
- Does Google Analytics or the Meta pixel break HIPAA?
- They can. Standard analytics and ad pixels capture URLs, form fields, and page content that may include PHI, and ship it to vendors who haven't signed a BAA. The HHS Office for Civil Rights has specifically warned healthcare organizations about tracking technologies. WebDevAuto configures tracking so patient information never reaches analytics or ad platforms, while you still get the conversion data you need.
- How much does a HIPAA-aware healthcare website cost?
- The Website Design & Hosting is $199/mo (12-month term then month-to-month, no setup fee) including the conversion-engineered, HIPAA-aware build, hosting, and maintenance. Add the CRM ($249/mo) for the unified inbox and secure booking; AI features are billed by usage. Ava, the AI receptionist, is a separate subscription from $129/mo and does not require the CRM. If you also want ongoing search work, Local SEO + Google Business Profile ($399/mo) already includes the website, so it replaces the $199/mo line rather than adding to it.
See where your current healthcare site leaks
Engineering Diagnostic
We audit your existing site (including how its forms handle data and what your tracking captures) and email you a full report.
Sources
- 1.Google: Core Web Vitals research (mobile load-time abandonment thresholds) (https://web.dev/vitals/)