What is a unified inbox?

A unified inbox is one screen that combines every customer communication channel, phone calls, text messages, emails, and website chat, into a single thread per customer. Instead of checking five different apps, your team answers everything from one place, with the customer's full history attached.

Which channels does the WebDevAuto inbox cover?

Phone calls and voicemails (including calls answered by Ava, the AI receptionist), two-way text messages from your business number, email to and from your own domain, and live website chat. Missed-call text-backs are threaded with the call that triggered them.

How does the inbox decide what to show first?

Conversations are ranked by intent and recency. New inbound from high-intent prospects is flagged and surfaced to the top, unknown senders are flagged so new customers are not mistaken for old threads, and lower-priority messages can be snoozed without being lost.

Can my whole team use the same inbox?

Yes. The inbox is shared across your team and works from a computer or a phone. Nothing lives on one person's personal cell, so a sick day, a new hire, or a departure never loses a conversation.

Does it connect to my phone calls?

Yes. Calls and voicemails are logged into the inbox, including the ones Ava the AI receptionist answers for you, and missed-call text-backs fire automatically and thread with the call.

Every call, text, email, and web chat in one inbox.

Your customers reach you five different ways. They call, they text, they email, they message your website, they DM your Facebook. And each one lives in a different app, on a different phone, in a different person's head.

So messages get missed. The text that came in while you were on a roof. The website chat nobody was watching. The email buried under fifty others. Every missed message is a customer who moved on to the next business.

The unified inbox pulls all of it into one screen: one thread per customer, sorted so the lead worth thousands sits at the top and the noise sits at the bottom. You answer from one place, and nothing slips.

See what runs the inbox

A unified inbox is one screen that pulls every customer message into a single thread per person, no matter the channel: phone calls and voicemails, text messages, emails, and website chat. WebDevAuto's unified inbox runs on the CRM, sorts conversations so the hottest leads surface first, and shows each customer's full history before you reply.

Everything your customers send, in one place

The inbox is channel-agnostic. However a customer chooses to reach you, the message lands in the same thread under their name:

▸Phone calls and voicemails, logged and transcribed, including the ones Ava, your AI receptionist, answered
▸Text messages, two-way, from your business number
▸Emails, sent and received from your own domain
▸Website chat, from the live chat widget on your site
▸Missed-call text-backs, fired automatically and threaded with the call that triggered them

One thread per customer, not per channel. A caller who later texts and then emails is one conversation, not three. You see the whole back and forth in order, so you never repeat yourself or lose the plot.

See how missed-call text-back threads into the inbox

Sorted by who needs you first

A flat list of messages is just a different kind of chaos. The inbox ranks conversations so your attention goes where the money is:

The result is an inbox you can actually clear, where the order of the list matches the order you should work it.

▸Hot leads surface to the top. New inbound from a high-intent prospect is flagged and pinned, not buried under a vendor reply.
▸Unknown senders are flagged, so a brand-new customer is never mistaken for an old thread you can skip.
▸Snooze what can wait. Clear the noise without losing it; snoozed threads come back when you asked them to.
▸Search every conversation, across every channel, by name, number, or what was said.

The full history, before you reply

Because the inbox runs on your CRM, every conversation carries the customer record with it:

▸Past jobs, quotes, and invoices for that customer
▸Every prior call, text, and email, in one timeline
▸What they are worth and where they sit in your pipeline

You reply informed, not blind. No more "let me look that up." The context is already on the screen, so your team answers like they have known the customer for years.

Built for a team, not a personal cell phone

The inbox is shared, so the front desk, the techs, and the owner all work the same conversations without stepping on each other:

▸Reply from a computer or your phone, from anywhere
▸Quick notes and saved replies for the messages you send a hundred times
▸Nothing lives on one person's cell, so a sick day or a new hire never loses a thread

One inbox vs juggling five apps

Most service businesses run their customer messages across a stack of disconnected apps. Here is what that costs versus one shared inbox.

	A stack of separate apps	WebDevAuto unified inbox
Where messages live	Phone, texting app, email, web chat, social: all separate	One screen, one thread per customer
Who can see them	Whoever owns that device or login	The whole team, shared
Customer history	Scattered, or nowhere	Full record attached to every thread
What gets missed	Whatever nobody happened to be watching	Hot leads pinned, unknown senders flagged, nothing buried
When someone quits	Their threads leave with their phone	Everything stays in the system

You are already paying for the chaos in missed messages. The inbox is the same conversations, in one place the whole team can see.

The rest of the system the inbox runs on

The unified inbox is one layer of the WebDevAuto CRM. These are the pieces that feed it and act on it:

AI Receptionist
Deep dive
Ava answers the calls 24/7 and drops every one into the inbox, qualified and logged.
Missed-Call Automation
Deep dive
The 30-second text-back that catches the calls you miss, threaded with the call that triggered it.
Lead Generation
Deep dive
Fills the top of the funnel so the inbox has the right conversations to work.
Website Design
Deep dive
The fast site whose live chat and forms feed straight into the inbox.

Not sure where your biggest leak is? The Revenue Leak Diagnostic maps it in about 60 seconds.

Pricing for the Unified Inbox

The unified inbox is part of the CRM ($200/mo). It includes the shared inbox, missed-call automation, and Ava the AI receptionist feeding calls straight in. AI features are billed based on usage, you only pay for what you actually use.

The CRM is month to month with no setup fee.

Engagement

Monthly Services

Three à-la-carte monthly services: website, SEO, and CRM. No setup fees, no deposits, no contracts. Take one or stack all three.

Not sure where to start? Run a free diagnostic on your current site first.

Website Design & Hosting

A conversion-engineered website that loads fast, captures leads, and stays maintained, month to month.

Monthly$150 /mo

Custom conversion-engineered website
Loads under 2 seconds
Lead forms wired to your inbox
Hosting + monitoring + maintenance
No setup fee, month-to-month

Any business that needs a professional, high-performing web presence without a big upfront commitment.

Most Popular

SEO & Google Business Profile Optimization

Ongoing SEO and Google Business Profile management so you rank on search, Maps, and AI assistant answers.

Monthly$300 /mo

Ongoing on-page + technical SEO
Google Business Profile setup + optimization
Rank on Google search and Maps
Show up in AI assistant answers
Monthly rankings + traffic reporting

Local service businesses where organic search and Google Maps are the primary lead source.

AI CRM

Customer database, pipelines, unified inbox, invoicing, and automated follow-ups, with AI billed by what you use.

Monthly$200 /mo

Customer database + pipelines + analytics
Unified inbox (email + text)
Invoicing with built-in payments
Automated follow-ups + scheduling
AI features (billed by usage)
- Ava answers your calls
- AI texts & emails customers back
- Content + ad generation

Businesses ready to systematize follow-up, automate ops, and add AI on their own terms. AI features are billed based on usage, you only pay for what you actually use.

See your whole front desk on one screen

Engineering Diagnostic

We will show you the inbox running on a business like yours: every channel, one thread per customer, sorted by what needs you first.

Frequently asked questions

What is a unified inbox?: A unified inbox is one screen that combines every customer communication channel, phone calls, text messages, emails, and website chat, into a single thread per customer. Instead of checking five different apps, your team answers everything from one place, with the customer's full history attached.
Which channels does the WebDevAuto inbox cover?: Phone calls and voicemails (including calls answered by Ava, the AI receptionist), two-way text messages from your business number, email to and from your own domain, and live website chat. Missed-call text-backs are threaded with the call that triggered them.
How does the inbox decide what to show first?: Conversations are ranked by intent and recency. New inbound from high-intent prospects is flagged and surfaced to the top, unknown senders are flagged so new customers are not mistaken for old threads, and lower-priority messages can be snoozed without being lost.
Can my whole team use the same inbox?: Yes. The inbox is shared across your team and works from a computer or a phone. Nothing lives on one person's personal cell, so a sick day, a new hire, or a departure never loses a conversation.
Does it connect to my phone calls?: Yes. Calls and voicemails are logged into the inbox, including the ones Ava the AI receptionist answers for you, and missed-call text-backs fire automatically and thread with the call.